Return & Refund Policy – JMBW International

Customer satisfaction is important to us. Please read our return & refund policy carefully.

1. Eligibility for Return / Exchange

• Product must be unused & unworn
• Must be returned in original packaging
• Return request should be raised within 2 days of delivery
• Damaged / used / hygiene-sensitive jewellery may not be eligible

2. Non-Returnable Products

• Earrings / Nose Jewellery (for hygiene reasons, unless damaged on arrival)
• Customized / special order products
• Clearance / sale items (if mentioned as non-returnable)

3. Damaged or Wrong Product

If the product received is damaged, defective or incorrect:

• Contact us within 24 hours with photos/video
• Once verified, replacement or exchange will be provided

4. Refund Mode

Refund may be provided as:

• Replacement Product
• Store Credit / Coupon
• Bank Refund (if applicable as per policy)

Processing time: 7–10 working days after item inspection.

5. Cancellation Policy

• Order cancellation allowed before dispatch only
• Once shipped, cancellation is not allowed